Returns & Cancellations
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Right of Returns and Cancellations (Withdrawal) for Consumers You may withdraw your contract declaration within two weeks without giving reasons, in writing (e.g. letter, fax, e-mail) or by returning the goods. Items that are made-to-order to the customer's specifications and/or sold on a special-order basis cannot be returned. The period shall begin no sooner than one day after the receipt of this instruction. Sending off the withdrawal or the goods in time shall be sufficient to keep the period of revocation. Brown GmbH Customers in Germany and the EU shall pay the costs of a return if the delivered goods conform to the ordered goods and if the value of the goods to be returned does not exceed an amount of 40 Euro or if, in case of the goods being of higher value, at the time of withdrawal you have not yet rendered the equivalent or, as contracted, a part payment. Otherwise you may return the goods free of charge. Original shipping charges and customs duties are non-refundable. You shall satisfy any obligation for refunds of payments within 30 days after sending off your notice of withdrawal. Please contact us before any return, so we can settle the matter for both parties in a quick and economic way. End of withdrawal notice |